Yes, Westcliff Condominiums Master Deed requires all owners to carry insurance for the individual unit(s) owned. You must provide the HOA with a copy of your insurance policies.
NO. The Westcliff Elevators are for people transport only. Moving furniture or appliances will cause it to stall and emergency services will have to be called. Please prepare to have these items transported via the stairwells. You will be responsible for any service call/ repair issues due to misuse of the elevators.
Per Knoxville City ordinance, you may not smoke in any common areas. Smoking is allowed inside private residences. Please note that in an old building, smoke and related odors can travel through openings in common plumbing and HVAC spaces. Smoking may become a Nuisance Issue if it interferes with another owner’s right to private enjoyment of their property.
Yes, as long as you provide the HOA with the entry code and it does not interfere with HOA's ability to enter in an emergency. If you are a tenant, check with your landlord for apartment door lock options.
We have selected preferred vendors for most common maintenance services. If you need a referral please contact us. We strive to maintain the property and to protect you, our owners and residents to the best of our ability and your cooperation in these matters is necessary and appreciated. If you have any questions or suggestions, please let us know.
We will be happy to dispatch our general maintenance contractor or any specialty contractor to assess your issue. Sometimes the source of the issue and/ or necessary repair is not immediately evident. The financially responsible party (HOA, Homeowner, Adjacent Homeowner) of the repair and any related damages will be determined pending the investigation and vendor reports.
You may submit a request by using the maintenance request form at this link. https://forms.gle/Pig3eNFqxMHFx38b6
The emergency hallway lights will last for only six hours in accordance with Knoxville building code. Here is a Preparedness Checklist to help mitigate this situation:
There are 2 trash rooms located on the first floor behind each elevator. There are trash chutes located on the 2nd and 3rd floors near each elevator. All garbage must be placed in sturdy plastic bags and securely tied/ fastened prior to placing in the garbage chutes or receptacles. Make sure all cardboard boxes are broken down and placed behind the trash cans in the first floor trash rooms. If you have oversized cardboard cartons, please take them to the dumpster and either fold them or cut them down so that they fit in the dumpster. Make certain that they are not obstructing the opening which can prevent others from placing items inside the dumpster.
Do not place large items in the trash rooms, they must be carried out to the dumpster. When oversized items are left in the dumpster enclosure, the HOA must pay for removal. This means everyone is paying for your trash removal. Please be courteous to your neighbors and be responsible for your own oversized refuse removal. If you are having renovations, repairs, or appliance replacements, please inform your contractors that all oversized trash must be taken off property. Items such as mattresses, furniture, doors, cabinets, appliances , water, heaters, construction materials etc. If you cannot easily place an item in the dumpster, you must arrange to have it taken to the landfill or removed by a professional service such as Junk Bee Gone / 865-675-5865.
The HOA allows seasonal outdoor decorations for the month of each specific holiday only. No offensive or vulgar decorations are allowed. No political or social awareness/ protest flags, banners or paraphernalia is allowed.
The USPS mail and any other packages are delivered to the mailroom in the lobby. The HOA has no oversight or administration of the USPS mailboxes. They is managed by the USPS. If you have issues with your mailbox, lock or mail delivery, you must contact the postmaster at our local branch of the USPS located at 4434 Sutherland Ave, Knoxville, TN 37919. (800) 275-8777. If you have an issue with any other package delivery service please contact the vendor you purchased it from or the delivery carrier
Parking: Each unit has an assigned spot. You must provide the HOA with the make, model, color and license plate of your vehicles. Please be respectful of your neighbors and park in your own assigned spot or an unmarked spot on the outer perimeter of the parking lot or a designated guest spot. Please inform your guest of where they should park to avoid them parking in marked reserved spots. If an unknown vehicle is parked in your spot and and you cannot identify the owner, you may have the vehicle towed at owner's expense by calling Jim's Garage and Wrecker Service at (865) 588-7338. You will need proof of residency in the building and the unit # marked on your spot and you will be required to wait with the vehicle for the tow truck and sign the tow authorization. • Driveway: Please be cautious when entering and exiting the driveway from Lyons View. Some drivers have been observed entering and exiting the property at an accelerated rate of speed. The passage through the stone entrance is narrow and slower speeds allow oncoming vehicles to slow or stop for one car to pass at a time. If you are coming down the driveway, please allow vehicles entering the property right of way so that they may safely exit Lyons View Pike.
Each unit is assigned one standard storage bin. Additional bins may be rented at $25 per month for standard size and $35 per month for large size (pending availability). All personal possessions must be kept in your own locker space. Do not place any items in the general area of these rooms or they may be subject to removal.
High Definition cable TV service for Comcast Xfinity's “Popular Tier” is included with HOA monthly dues. You may add premium channels and WIFI at an additional charge by contacting Comcast Xfinity. X1 TV boxes must be in place to receive the upgraded HD signal. If you have an older device, disconnect it and take it to the Comcast store. Ask them to exchange it for an X1 box that allows you to receive HD channels as per the Westcliff Condo HOA agreement. When they look up your address, they should find that your HOA pays the monthly rental of the upgraded device as well as the upgraded service. They will give you a new channel guide. You will know you are receiving HD channels if you are getting reception on four-digit channels. If you are a renter and are not provided this service, please contact the homeowner. Do not engage your own service as individual dish receivers and additional cable service from other providers is not allowed.
Comcast Xfinity Store:
6928 Kingston Pike
Knoxville, TN 37919
The HOA maintains HVAC units for the common areas of the building. Each unit has its own HVAC unit. The heater/ blowers are located in the utility closet in the hallway along with the hot water heater. The condensers are located on the roof of the building. This equipment is owned by each individual unit and must be serviced and maintained by each individual owner. Please make sure to service your HVAC units regularly. Make sure you are using the correct size filter for your unit. Filters should be replaced every 3 months. Your condensation line should have a cleanout port. Pour a cup of utility vinegar in the port every 3 months to break up naturally occurring clogging. This will prevent overflow from the catch tray at the bottom of your unit and help to mitigate damage to your own unit and flooring as well as water intrusion into other units. If you do not have a clean out port on your HVAC unit, it is an easy fix and you save you money and headaches down the line. Any damage to the common property or any other units due to poor maintenance of the HVAC system will be the responsibility of the owner of the unit where the damage originated. You can also install an automatic shut off device as an added measure, an easy fix. It will shut of your HVAC unit if water begins to accumulate in the catch tray. If you have HVAC service scheduled, please use this form to request the key to the roof access hatch. https://forms.gle/PVBcY1tLadwG9ZGT6. We have preferred vendors for most maintenance items. Please clinch the HOA for referrals. westcliffcondo@gmail.com
The HOA/ Management/ Maintenance will always attempt to reach out to owners/ tenants prior to entering a unit for standard procedural and emergency needs. However, in the event of urgent or emergency matters such as an active water leak or other unforeseen circumstances, we may need to enter any unit without prior notice. All owners are required to provide the HOA with keys and or/ door lock codes for this purpose.
There is a building wide smoke detector, fire alarm, elevator equipment, emergency phone, and emergency lighting system. Fire extinguishers are located along each corridor. Do not move, remove, alter or disturb any of this equipment. All the equipment is interconnected and It is there for the safety of the building in its entirety. This equipment is regularly inspected and maintained. Disruption of any element can result in a system failure in the event of an actual fire. Should you have any questions or concerns about any of the equipment, please contact HOA and we will have it inspected. Residents are responsible of replacing batteries in smoke detectors. Smoke detectors use V9 battery. Do not disconnect the smoke detectors, it is a safety fire prevention device required by local ordinance. Living room smoke detectors: to open, twist to detach from the wall. Based on Tennessee law and building codes, tampering with fire safety equipment, including smoke detectors, fire alarms, and fire extinguishers is
unlawful and can lead to criminal charges.
Some units have washers and dryers. For those units which do not, there is a coin operated laundry room onsite located on the first floor. Dryers must all use ventless lint catchers as there is no dryer ventilation in the building infrastructure. These must be regularly cleaned and maintained to allow proper and safe air flow. Dryers, washing machines and plumbing pipes can sometimes be noisy during usage. Please use good common sense and be considerate of your neighbors by refraining from using your machines at late hours. Recommended courtesy hours of usage are 8am-9pm. If your unit does not have laundry equipment and you wish to have it installed, contact the HOA for installation guidelines and referrals.
Any visual / architectural changes must ne approved by the HOA. Email your approval request to westlciffcondo@gmail.com. Include details descriptions, renderings and estimates of any proposed changes. The HOA will respond within 30 days of receiving the request. These items include but are not limited to the following
· Painting the balcony floor
· Replacing balcony lights
· Changing Patio Doors
· Painting interior of the patio
· Adding or removing rails or step stones
· Moving interior plumbing pipes
· Planting outside 1st floor patio perimeter
· Changing layout of apartment walls, plumbing, and electricity
· Air quality device installation that may alter or drill into exterior walls or concrete floor.
The pool is open May thru September Please be a courteous pool user and observe the following pool usage rules:
A. Pool hours are 9:00 a.m. until 9:00 p.m.
B. Children under 14 must be accompanied by an adult.
C. Gates are to be kept locked at all times.
D. Access to and use of the swimming pool requires a key. Upon the Unit Owner’s completion of required forms, one key shall be issued per Unit at no charge. The cost of a replacement key for the Unit is Two Hundred Fifty Dollars ($250.00) per key. Residents must have a key with them at all times.
E. While using the pool, the Unit resident must accompany guests at all times. There shall be no more than four (4) guests at the pool per Unit, per visit.
F. Only residents and their guests permitted.
G. No glass in or around pool or deck is permitted.
H. No running, diving, or “horseplay” allowed in the pool or on the pool deck.
I. Cover-ups and footwear must be worn going to and from the pool.
J. Proper swimming attire only.
K. No alcohol in or around pool or deck is permitted.
L. Remove all personal articles when leaving the pool or deck areas.
M. Clean up after yourselves and use trash cans.
N. Close umbrellas after use.
O. Pool closed during thunderstorms.
P. No wet swimsuits in halls, elevators, stairwells.
Q. Sunbathing is limited to the pool area.
R. NO SMOKING in or around the pool area.
Each unit has a key to the pool gates which must be transferred to new owners when sales transactions occur. Owners are responsible for providing pool keys to tenants. You may not loan, give, or sell your pool key to any non-resident. If you loose your pool key, the replacement fee is $250.
It is generally best to try and work these things out directly with your neighbor. Often people are unaware that their volume or habits are causing a disturbance and will be happy to oblige your request. Should you have reason to believe your request will not be received in a friendly manner, call the police and file a complaint. They will come out and investigate the situation. For all other matters, involving the HOA is a last resort if you have been unable to amicably resolve the issue personally.
Please file a formal complaint by contacting the HOA in a formal complaint to westcliffcondo@gmail.com so we may maintain a record of communication. As much information as you can provide about the nature of the infraction will help the HOA to remediate the situation. When possible, names, dates, times, unit numbers, car descriptions, license plate numbers, and photos are very helpful. We will keep these reports confidential when possible.
The association provides quarterly pest and termite service to common areas such as hallways, trash rooms, lobby, stairwells and elevators. If you notice pests within your own unit, you may engage an exterminator privately. You may contact the HOA for referrals if necessary at westcliffcondo@gmail.com
Here are some prevention guidelines:
Westcliff Condominiums DOES NOT allow PETS of any kind. The Board of Directors or our authorized partner OurPetPolicy are the only parties authorized to review applications for assistance animal approval.
All assistance animal (an animal required due to a documented disability) approvals for Westcliff Condominiums are required to be current on OurPetPolicy https://www.ourpetpolicy.com our animal management system.
Management Companies or Unit Owners are not authorized to approve assistance animal applications.
Please contact the HOA to obtain a copy of the official policy document. westcliffcondo@gmail.com
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